We stand behind our products. If you are experiencing technical difficulties, our engineering and support team is here to troubleshoot and resolve the issue quickly.
Contact Us Directly
For immediate technical assistance during business hours, please call or email our support team:
31 West 34th Street, Suite 7125
New York NY 10001
New York NY 10001
Hours of Operation: Monday - Thursday, 9:00 AM - 5:00 PM (EST)
Our Commitment to You
We know that in the architectural and contracting world, time is money. Whether you are dealing with a voltage drop issue, a dimming compatibility question, or a custom cut that isn't lighting up correctly, we are committed to finding the root cause. Please provide as much detail as possible in the form below so our technicians can review your specific hardware configuration before reaching out.